Helestia Cookie Policy

About Cookies Policy

This cookie policy explains how we use cookies to enhance your experience of https://helestia.com.

It is part of Helestia’s privacy policy, and covers the use of cookies between your device and our website.

We also provide basic information on third-party services we may use, who may also use cookies as part of their service, although they are not covered by our policy.

You should read this policy so that you can understand the type of cookies we use, the information we collect using cookies and how this information is used.

By using our website, you agree that we may place cookies on your device as described in this policy.

What is a cookie?

Cookies are small text files that a website stores on your computer or mobile device when you visit it, either temporarily throughout your visit, or sometimes for longer periods, depending on the type of cookie. They contain information such as the type of server that each user uses, the type of computer, its operating system, and other such information. The cookies allow the site to identify a user device whenever the user returns to the site and are used to make sites more efficient, to enrich the user experience, as well as to provide information to site owners.

More specifically, cookies are used to activate specific functions (eg link to the website), to monitor the use of the website (eg, specific details), to store user settings (e.g. time zone, notification preferences) and to personalize your content.

Cookies do not cause harm either to the user’s computer or mobile device, nor to the files stored on them, while they do not «read» information from any document or file from the user’s computer. Cookies may not reveal the identity of the user, but they may be used to identify his computer.

Cookies defined by the website you visit are usually referred to as “first party cookies” and usually they track only your activity on that specific website. Cookies defined by other websites and companies (eg third parties) are called “third party cookies” and may be used to track you on other websites that use the same service.

Log files

As soon as you visit our website, due to the nature and mode of operation of the internet, our server logs your IP address in a special file (log file), which is personal data, even though we are unable to identify you based on this information.

In addition, logs also help us to record information about the type of browser and operating system you are using and other information about your online visit, such as the URL address from which you reached helestia.com, the date and the time of your visit.

This information is stored exclusively for the absolutely necessary period in order to ensure the security of networks, information and services from accidental events or illegal or malicious actions that endanger the availability, authenticity, integrity and confidentiality of the stored or transmitted data (eg control of “denial of service” attacks).




Types of cookies and how we use them

Essential cookies

Essential cookies are crucial to your experience of a website, enabling core features like user logins, account management, page navigation, access to secure areas of the website, shopping carts and payment processing.

Performance cookies

Performance cookies are used in the tracking of how you use a website during your visit, without collecting personal information about you.

Typically, this information is anonymous and aggregated with information tracked across all site users, to help companies understand visitor usage patterns, to identify and diagnose problems or errors their users may encounter, and to make better strategic decisions in improving their visitors’ overall website experience.

These cookies may be set by the website you are visiting (first-party) or by third-party services.

Functionality cookies

Functionality cookies are used for the proper and smooth operation of the webpage and allow the website to «remember» the user’s choices (such as language and time zone settings).

With this information, websites can provide the visitor with customized, enhanced or optimized content and services.

These cookies may be set by the website you are visiting (first-party) or by third-party service.

Targeting/advertising cookies

Targeting/advertising cookies are used to provide ads with more relevant and appropriate to you and your interests.

Websites may use them to show targeted advertising or personalized offers to the user. This helps companies improve the effectiveness of their campaigns and the quality of the content presented to you.

These cookies may be set by the website you are visiting (first-party) or by third-party services.

Third-party targeting / advertising cookies may be used to track you on other websites that use the same third-party service.

Third-party cookies on our site

These are cookies used by third parties such as a) social networks (YouTube, Facebook, Twitter, etc.) to track your visits to the various websites on which they are advertised and b) analytics providers and content partners (Google Analytics). We provide third parties with access to selected information on our site to perform specific tasks on our behalf, such as drawing up statistical conclusions or improving your advertising experience as a visitor.

To view third party content, you must first accept the terms and conditions set by them. These include their cookie policy, which is not covered by Helestia’s cookie, and privacy policy, as we have no control over the third party’s cookies.

However, if you do not display the specific content, no third-party cookies are placed on your device.




Our third-party privacy promise

We review the privacy policies of all our external providers before enlisting their services to ensure their practices align with ours.

We will never include to our knowledge third-party services that violate the privacy of our users.

 Reasons we use cookies

With the collection of cookies, our Company does not store or process personal data of the users of its Website.

The information collected, by using cookies, is analysed and evaluated, in order to configure and continuously optimize our website, to collect information about the behavior of its users, as well as to optimize the advertisement of our services and/or the advertisements displayed on it.

About Google Analytics (with anonymization feature)

We use google analytics to record the traffic of our website, since it is the most popular traffic measurement service, and technically based on the use of cookies.

We use Google Analytics to process anonymous data in order to improve our website, such as deciding which page to improve and how.

The storage time of the collected data is 26 months.

Google Analytics is owned by Google Inc., 1600 Amphitheater Pkwy, Mountain View, CA 94043-1351, USA, certified under the Privacy Shield, which provides the appropriate guarantees for its compliance with the European data protection legislation.

Google cookies are used to store certain information, such as the duration of the user’s visit to our website, the type of browser he uses, the location from which the visit originated and the frequency of visits. In order to have access to this data, we allow Google Analytics to place cookies on the hard disk of the visitor’s computer or other electronic device. Each time you visit a different page of our website, the browser you use submits data to the Google Analytics platform in an automated, encrypted and anonymous manner.

As part of Google Analytics, our website uses the “Anonymize IP” feature, with which, your IP address is restricted by Google and is anonymized when you access helestia.com.

More information about your Google data processing policy can be found here

Google privacy policy and the use of cookies under the Analytics service here.

Technical information about Google Analytics cookies is available here.

You can block your data collection altogether via Google Analytics by installing the add-on in your browser: https://tools.google.com/dlpage/gaoptout

Detailed cookie table at helestia.com

Name Purpose Type Duration
cookielawinfo-checkbox-necessary Determines whether the user has accepted the cookie consent box Necessary 1 day
pll_language Determines the preferred language of the visitor and sets the language accordingly on the website Functionality 1 year
ugid Necessary for the implementation of video -content on the website Functionality 1 year
viewed_cookie_policy Registers whether or not the user has viewed the web site’s privacy policy Functionality 1 year


How you can control or opt out of cookies

Most browsers are configured to accept cookies by default, but you can control the performance of cookies by modifying your web browser preferences. You have the ability to accept all cookies, to be notified when a cookie is set or to reject all cookies. Although some cookies may be blocked with minimal impact on your experience by a website, if you choose to block all cookies (including essential ones) you may not be able to access all or part of our website content, use the services you desire or participate in activities that require the placement of cookies. If you browse websites from multiple devices, you may need to update your settings on each individual device.

How to enable and disable cookies using your browser

Most browsers allow you to manage cookie settings. These settings can usually be found in the ‘Settings’, ‘Options’ or ‘Preferences’ menu of your browser.

The links below are provided to help you find the settings for some common browsers.

Manage cookie settings in Chrome and Chrome Android and Chrome iOS

Manage cookie settings in Safari and Safari iOS

Manage cookie settings in Firefox

Manage cookie settings in Internet Explorer

Manage cookie settings in Opera

For all other browsers, please look for a “help” function in your browser or contact the browser provider.


This policy was revised on March 2021.